Shipping & Returns

SHIPPING 

We offer FREE SHIPPING on all orders.

All products ordered within India are shipped via BlueDart and Delhivery. The orders are shipped within 5-7 business days and generally have a transit time of 3 business days and so all orders are generally delivered within 8-10 business days. 

 

RETURN POLICY 

5-DAY RETURNS
Items purchased from Alexandre&co are eligible for return, if returned within 5 days of delivery. However, this is applicable ONLY in the case of issues related to misprinting or damaged or defective items received by the customer. No return will be allowed if the customer has correctly received the product(s) as per the order placed.

In order to raise a replacement request for misprinting / damaged / defective items received by you, please send us pictures of the product along with the original packaging in which the product was received, and with shipping label and the customer details clearly visible. You can mail the same to us on alexandre&co@gmail.com. Once they are verified by our support team, the refund / exchange will be initiated. It will be conveyed to you through email. A refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.

 

 EXCHANGE POLICY –

The items can be exchanged without any additional costs in the case of issues related to misprinting or damaged or defective items received by the customer. 

We can offer you an exchange for the wrongly ordered product(s). However, we request you to kindly bear the additional delivery costs involved, namely - 
1. Shipping the wrongly ordered t-shirt from your address to our office and
2. Shipping the new t-shirt from our office to your address.

 

CANCELLATIONS –

  • In case we receive a cancellation request and the order has not been processed by us, we shall cancel the order immediately and the refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.
  • For Cash on Delivery Orders, no cancellation will be allowed if a cancellation request is received after the product has been dispatched through our delivery partner.
  • Under certain circumstances it might not be possible for us to accept / fulfill an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. In such cases, the customer will be informed over the email, and if the order is prepaid, refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.